GROUP TRAVEL LIMITED are an appointed Representative of ITC Compliance Limited who are authorised and Regulated by The Financial Services Authority.

BOOKING YOUR CHOSEN HOLIDAY

Once you have chosen your holiday either from our brochure or the holidays listed on this website either call into our offices, email us, or telephone us to check availability.  Once we have confirmed the availability of your choice, we will forward you a booking form, which will then need to be signed and returned with your deposit.

PAYMENT REQUIREMENTS

The deposit required on any holiday is as follows :  Upto 5 days   =  £35.00 per person + Insurance

                                                                                             6 days & over = £50.00 per person + Insurance

Balance payment on all holidays is due 6 weeks prior to the tour's departure

***  If paying by cheque please make your cheques payable to Group Travel Limited

 CANCELLATION CHARGES

Cancellation charges are applied as follows :

Upto 42 days prior to departure    :  Deposit Only

28 to 42 days before departure      :  30%

14 to 27 days before departure      :  45%

7 to 13 days before departure        :   60%

0 to 6 days before departure          :  100%

If the reason for your cancellation is covered under the terms of the insurance policy taken out for your chosen holiday then you may be able to reclaim these charges

NB  :  Holidays by air maybe subject to different Deposit, Balance and Cancellation terms and we suggest that you check with us prior to making your air-holiday reservation 

YOUR DEPARTURE POINT

We know from experience that all passengers would like to depart from as close to their home as possible but without long and tiresome journeys to collect other people before beginning their holiday. We have always attempted to provide the best choice of departure points but by keeping them on route, the time required to complete pickups is kept to a minimum. In order to maintain this for the future we will continue to review all departure points on a regular basis to provide the best service to all of our customers.

We have a choice of main departure points shown below. Please note that we are not able to alter these points except in the case of a group booking when we are sometimes able to arrange an additional point on route. The time for your departure will be indicated on your final itinerary that will be sent to you approximately 7 days prior to departure.  NOTE - Any person wishing to alter their original chosen departure point must do so at least 14 days prior to the tour. We cannot accept responsibility for any person missing their holiday coach due to late arrival at their chosen departure point or be held liable for any loss or expense suffered

Code              Place Shrewsbury (Bus Station) Shrewsbury (The Abbey) Shrewsbury (Red Barn) Wellington (Bus Station) Telford (Bus Station - Stand M) Harlescott (The Heathgates) Meole Brace (Dobbies Garden Centre) Wem (Co-op Car Park) Bomere Heath (Red Lion Public House) Group Travel House Stourbridge (Foster Street East) Kingswinford (The Cross by Police Station) Wombourne (Waggon & Horses Public House) Halesowen (Church Croft Taxi Rank) Sedgley (Vicar Street)

We have always placed great emphasis on the standard of coaches for our tour programme as we know that the comfort and safety of our customers is of paramount importance. This means that every tour coach will be a modern full executive vehicle with panoramic windows, air conditioning, reclining seats and on-board facilities. We reserve the right to sub-contract coaches at any time and some of these vehicles may not have all of our normal facilities. For any excursions not operated by our own vehicles and all transfers, a suitable good standard non-executive vehicle will be used.  Please note that to adhere to legal rest periods for our Tour Drivers all passengers must disembark the coach when stationary at rest stops or when advised by your Tour Driver.

Every tour coach will have air-conditioning, wc/washroom, tv/video, hot drinks bar and cool drinks fridge. While we cannot guarantee that all facilities will always be fully operational, we will always endeavour to correct any fault as quickly as possible and obviously our drivers will always place the safety and well-being of their passengers first. We must point out that the water boiler and fridge are only available for use with our own provided drinks and cannot be used for any other purpose.

Requests for particular seats can be made when booking, but since allocations are made on a first come first served basis, early booking is advisable. Actual seat numbers will be confirmed to you with your final travel documents. We reserve the right to alter seats due to a change in seating configuration or to accommodate friends and relatives together on the coach, however we will always endeavour to meet any special requests which have been made.

On all of our coaches we operate a  “non-smoking on board” policy, however you can be assured that you will have regular comfort stops throughout your journey.

Unlike some other holiday companies, we believe in providing you with a complete holiday from start to finish so we include all of the excursions that are mentioned in our brief summary of each tour. You will only pay extra for entrance fees (unless stated otherwise) and additional excursions available in your holiday centre. All excursions will be operated subject to weather and road conditions permitting and your tour driver will advise you accordingly,  however we reserve the right to alter tour itineraries at any time for operational reasons.  Please note that once times are given for departures and returns by your Tour Driver, it is your responsibility to adhere to these times to avoid delay to your coach and fellow passengers.  We regret we cannot be held liable for any loss or expense suffered by clients because of late arrival at your departure point for any reason.

All customers are requested to restrict their baggage to one medium sized suitcase (max. 70cm x 20cm x 38cm and 15kgs or 28"x8"x15" and 33lbs) plus one small item of hand luggage. Any additional items such as wheelchairs must be stated on your booking form at the time of booking and must fall within our normal luggage weight restrictions.  NOTE – regrettably battery driven chairs or vehicles cannot be accepted on our tours due to operational limitations.  Please be aware that it is your responsibility to ensure that all personal property is removed from the coach on disembarkation. We will only accept reports of lost property during normal office hours and any property left on board will be returned to our main office at the earliest suitable opportunity and then made available for collection.

A valid full British Passport is required by everyone including infants and children on all European Holidays, plus it is your responsibility to obtain where applicable a visa for our European holidays (British Citizens do not require a passport for the Isle of Man or Southern Ireland).  Although Passports are not required for Jersey, any person travelling to Jersey must take with them a form of ID that includes a photograph. We recommend that all passengers should have at least 6 months left before expiry of their passport at date of return. Please note that all non EC passport holders require an entry visa when travelling into France. We cannot accept responsibility for passengers being refused entry due to incorrect documents and no refunds can be given to those unable to complete their journey for this reason.

We will not tolerate at any time bad or unruly behaviour by any passenger and we reserve the right to refuse admission into our hotel or coach by anyone misbehaving in such a way that we feel, or in the opinion of any person in authority may cause offence, distress or danger to other passengers.  We reserve the right to terminate that person’s holiday arrangements and will not be liable to complete your holiday arrangements and will not be liable for any refund, compensation or any costs you have to pay.

We make every effort to provide a good standard of accommodation. Star ratings shown in this brochure may not always be official local ratings, but our own interpretation of a fair and proper indication of the standard of hotel. It should be noted that many hotels now both in the United Kingdom, Ireland and Europe operate a non-smoking policy throughout their properties

Any requests such as special diets, low floor, near lift or near friends etc., must be made at the time of booking and will be forwarded to the hotels on your behalf. It will be their responsibility to carry out these requests, however no guarantee can be made to provide them. Please ensure that you advise of any special diets, etc. since it is extremely difficult for hotels to meet your requirements without prior notice.

All rooms include full private facilities (washbasin, toilet and either bath or shower) within the price shown and prices are per person based on the occupancy of a twin or double bedded room.  Please note that a booking for a double/twin room is taken on the basis that either a double or two single beds may be provided.  If you wish to specify your choice, you must do so in the special requests section of the booking form.  In some hotels a continental style twin bed may be provided with two separate mattresses within one large bed frame.   Tea/Coffee making facilities are included in bedrooms as indicated in the brochure, however the majority of European hotels do not offer such facilities.

A limited number of single rooms are available for each holiday and where a single supplement is charged this has been kept to a minimum.

Triple and Quad rooms are normally a twin or double bedded room with extra beds provided (these may be in the form of a folding or hideaway type).

Many hotels in both this country and abroad do not now look to gain official ratings, so for this reason Star ratings shown in this brochure may not always be official local ratings but our own interpretation of standard relative to other accommodation in that area.  It must always be remembered that standards do vary between countries and even areas, particularly in the former Eastern Europe.

Where certain facilities are advertised, it must be remembered that these may not always be available due to cleaning, servicing and general maintenance.  While every effort is made to ensure that all details concerning entertainment and facilities are correct at the time of going to press, we cannot be held responsible for any changes made due to reasons beyond our control.

Food is always an important part of any holiday and we obviously take this into account when contracting our hotels, however it can be very much a matter of personal preference as many hoteliers will prefer to serve simple, good quality food to suit the majority.  The content and style of all meals may often include food of the local region.  Please be aware that food is only provided by hotels for consumption on the premises and the removal of food from the dining room without prior agreement will be deemed as theft by the hoteliers.  As a result of increasing instances of such theft of food from the dining rooms, many hoteliers may consider taking action against those responsible.

Please note that porterage may not be available at all hotels and where available is not included in the price of your holiday

For a full list of our Term and Conditions please consult the holiday brochure relevant to your chosen tour.